Monday, April 29, 2019

Fw: Update from Canvas: Users unable to Access Canvas

FYI...in case you had any students experience this issue Sunday.

​Scott


From: Canvas Support <support@instructure-contact.com>
Sent: Sunday, April 28, 2019 7:19 PM
To: Scott Vigallon
Subject: Update from Canvas: Users unable to Access Canvas
 

Somes users unable to access Canvas

WHAT IS HAPPENING?

Some users were unable to access Canvas between the approximate time of 6:35 PM MDT to 7:20 PM.

WHAT ARE WE DOING ABOUT IT?

Our DevOps team was quick to investigate and found that there was a problem with one of the Job Services that caused multiple instances to become unresponsive.  Our DevOps team has since resolved the issue and the affected regions of Canvas has since returned to normal.

WHAT HAPPENS NEXT?

We appreciate your patience on this issue and will continue to update you with any necessary information. 

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